Credentials

Sr. Salesforce Administrator

• Administrator for org with ~3000 users
• Carried out day-to-day administrator tasks, including field updates, flow creation and updates
• Used Git for Source control within Salesforce
• Created screen flows to guide support users through most support tasks and triaging cases
  • Improved accuracy of case assignments
  • Improved time to resolve by validating all necessary information was available before task/case creation
  • Improved consistency of user experience by removing guess work from the support process

Senior Business Integration Analyst 

• Administered Salesforce for ~50 users.
• Worked with internal teams to develop new Salesforce objects for handling Product Development, Graphic and Design Development Requests, and requests for new packaging.
• Worked with sales teams to revise opportunity stages to better match retailer process, including custom notifications and automations.
• Administered C8 PLM for ~110 users.
• Worked with engineering teams to update material testing processes and implement changes and calculations in PLM.
• Managed ReviewStudio software for graphic design team.
  • Ran cooperative education program and developed customized training plans and projects for co-ops/interns (4) and other IT groups.
• Custom scripts for teams, written in SQL, R, Powershell
• Ran training sessions for all managed tools (PLM, Salesforce, and ReviewStudio) for new developments and newly hired employees.
• Primarily responsible for implementing new platforms, getting those projects off the ground, developing teams processes, and creating/maintaining documentation (text and video) 

Business Integration Analyst

• Learned about and worked with consulting company for Salesforce Implementation, and took over administration after roll-out for 35 users.
• Executed PLM Application cleanup (unused attributes) and upgrade (including bug pre-upgrade bug testing)
• Administered Centric’s C8 PLM system for 100 users and wrote field data automation expressions to automatically populate fields based on existing data.
• Setup Graylog for storing application and server logs, alerting on privileged security group changes, and application downtime alerts.
• Executed child domain setup and migration from old domain.

Network Systems Administrator

• Executed AD, DNS, Sites and Services, and GPO cleanup plan from co-op project.
• Cleaned up and managed Group Policy Objects for local domain.
• Began implementation of remote Application Deployment through GPO.
• Set up and implemented Windows Server Update Services for local domain and remote sites.
• Wrote documentation/tutorials for implementation and management of WSUS, for management of GPOs, and implementation and management of GPO Application Deployment.